Unhappy feedback comes to you privately. Happy customers go straight to a public review.
The lift Denny’s saw after switching review capture to Kore NFC cards.
Typical after one quarter, because the unhappy path never reaches the public page.
Recent, frequent reviews are what customers actually read before choosing you.
AI drafts the reply in your voice; you approve or edit and it posts.
The difference between a 3.8 and a 4.7 is not luck. It is where the unhappy customer lands first.
Because “remember to ask for a review” is not a strategy.
Physical review capture at the table, the counter and the till. Tap a phone, land on your review flow. No app, no typing.
SMS and email requests triggered by a completed visit, order or appointment: timed by the data, not by guesswork.
Every review from every platform in one feed, with sentiment, keyword tagging and the staff member on shift.
Every review gets a reply written in your brand voice, referencing what the customer actually said. Approve or edit, then post.
Rating, volume and response time per site, per manager, per month, so you can see which room has a service problem.
Google, Yelp, Facebook, Tripadvisor and industry-specific sites, monitored in one place.
The mechanic that changes your public average: unhappy feedback comes to you, not to Google.
Per-employee cards and links, so you know who is generating five-star visits.
A one-star review pings the manager on shift within seconds, not at the weekly meeting.
Drop your best reviews onto your own website with schema markup for search.
Group rollup with per-site drill-down, and templates pushed from head office.
Some tools try to hide bad reviews. That breaks platform rules and eventually breaks your listing. iReview does something better: it gets to the unhappy customer first, while the problem is still fixable.
Built and supported in Frisco, Texas
Tell us how many sites you run and how long you want to commit for. The price updates as you go, the same one our team would quote you.
One price fits all.
Let the AI answer them.
Our team runs it for you.
We have a group of review gurus on our team who respond to every one of your reviews, whether they come from Google, Yelp, Glassdoor or Tripadvisor. You can approve or deny each response before it goes out.
* Ask our team about the dedicated resource option for each location.
Sign up for freeRestaurants, dealerships, clinics and franchise groups run their day on Kore. Here is what they say when we are not in the room.
Talk to someone who sets this product up for a living.
No. Anyone can leave a public review at any point, the public link is always there. What the private step does is ask you first, which is what platform terms allow and what a fair process looks like.
Google, Yelp, Facebook, Tripadvisor and the industry-specific sites that matter in your sector, all in one inbox.
A customer taps their phone on the card and your review flow opens instantly. No app, no QR scanning, no typing a URL. We ship branded cards and table stands, and you can have one per staff member for attribution.
They are trained on your tone of voice and reference what the customer actually said. Nothing publishes without going through your approval queue first.
It routes into your inbox with the detail, the location and the staff member attached, so you get the chance to fix it while it is still fixable.
Twenty minutes, screen shared, using your real numbers. No slide deck, and we will tell you honestly if it is not the right fit.
A named person from the Frisco team, not a call centre.
What we shipped, what broke, and the occasional customer number. One email a month.
AI By Kore.co