Every request becomes a ticket with an owner, a priority and a clock running on it.
Because triage rules assign the ticket before a human has to read it.
Priority, ownership and a visible clock change behaviour more than any dashboard.
Everything goes to the queue, so cover during holidays stops being a problem.
A decent knowledge base answers the questions you get every single week.
From setting up the inbox to handing the work to the team who will do it.
Built for teams who are judged on response time.
Per-team queues, saved filters and a personal “my open work” view. Sort by SLA risk, not by arrival order.
Different promises for different customers, with a visible clock, pause on customer-waiting, and automatic escalation.
Route by keyword, sender, product or account tier. Auto-reply with the likely answer before a human touches it.
Customers see their own tickets, reply in thread, and search a knowledge base that answers a third of them outright.
The customer sees a clean conversation; you see internal notes they never will.
Log time per ticket for billing, capacity planning or just knowing where it went.
Templates with merge fields for the twenty answers you send every week.
Who can see what, who can close what, who gets the escalation.
By email, in-app or SMS for a breach, configurable per person, not global.
One-click CSAT on close, reported by agent, team and category.
Volume, first-response, resolution time, reopen rate and backlog trend.
Create tickets from your own systems and push events out on change.
Most companies end up with a support desk for customers and a shared inbox for internal requests. Claritick handles both in one system, so IT, HR and facilities requests get the same clock and the same accountability.
Built and supported in Frisco, Texas
Start on the free plan and move up when you need more channels, every tier includes the ticketing core.
For getting started with email support.
No card needed.
For growing teams that need more channels.
Billed monthly.
For busy teams that want it all.
Billed monthly.
For organizations with advanced needs.
Quoted to your team.
Restaurants, dealerships, clinics and franchise groups run their day on Kore. Here is what they say when we are not in the room.
Talk to someone who sets this product up for a living.
Yes, and most customers do. Internal queues sit alongside customer-facing ones with separate visibility, so an HR request is not readable by the support team.
If you run Kore VoIP, a call can become a ticket in one click with the recording attached. Missed calls can create tickets automatically.
Tickets are reactive work that comes to you with a clock attached. Tasks are planned work that you schedule. They share the same people and reporting: see Task Management.
Yes, through a branded portal on your domain where they can view history, reply in thread and search the knowledge base.
You define policies: for example four hours for premium accounts, one business day for standard, and attach them to accounts or tiers. The clock pauses while you are waiting on the customer.
Twenty minutes, screen shared, using your real numbers. No slide deck, and we will tell you honestly if it is not the right fit.
A named person from the Frisco team, not a call centre.
What we shipped, what broke, and the occasional customer number. One email a month.
AI By Kore.co